Privacy Policy

At RM Management, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy outlines the types of data we collect, how we use and protect your information, your rights regarding communication preferences, and our SMS compliance practices.

We may collect and store the following types of personal information from homeowners, tenants, and website users:

• Contact information (e.g., name, address, phone number, email)
• Homeowner or tenant association-related data
• Communication preferences, including text messaging opt-in status
• SMS registration data (if you opt in to receive text communications)

Your information is used only for purposes related to providing and maintaining our services, including:

• HOA/community management and resident communications
• Account updates, maintenance notices, and billing alerts
• Emergency notifications and time-sensitive updates
• Customer service and support

We do not use your information for promotional or marketing purposes.

By providing your mobile number and opting in, you consent to receive SMS messages from RM Management related to:

• Account notifications
• Association updates
• Service disruptions
• Emergency alerts
• Resident reminders (e.g., maintenance schedules, meeting notices)

You may opt in to receive SMS messages by replying with any of the following keywords:

• START
• YES
• SUBSCRIBE

Consent to receive messages is not a condition of purchase. Message frequency varies based on association activity. Message and data rates may apply depending on your wireless plan.

You may opt out at any time by replying:

• STOP – to unsubscribe from all messages
• HELP – to receive assistance or contact information

After opting out, you will no longer receive messages unless you re-subscribe.

We collect and use personal information, including phone numbers and SMS registration data, solely for operational purposes. We do not share or sell personal data, mobile numbers, or SMS opt-in status with third parties for:

• Marketing
• Promotions
• Lead generation

We only disclose your information:

• When required by law
• With your explicit consent
• To trusted vendors under confidentiality agreements, for service-related functions only

We do not transfer or sell any consumer data, including SMS consent data, to external parties for commercial purposes.

All mobile opt-in and related data are retained and protected in accordance with applicable privacy and SMS compliance laws.

We implement physical, electronic, and managerial safeguards to secure your personal data:

• Secure server and data storage
• Access control protocols
• Encryption where appropriate
• Regular security audits and reviews

You have full control over how we contact you:

• To unsubscribe from SMS, reply STOP at any time.
• To receive help or support, reply HELP.
• To re-subscribe, reply START, YES, or SUBSCRIBE.

Message frequency may vary depending on association activity. Message and data rates may apply.

By opting in to SMS communications:

• You consent to receive account-related and urgent communications from RM Management at 619-837-3850.
• You agree that message frequency will vary based on necessity.
• Message and data rates may apply.
• Your mobile opt-in data will never be sold, rented, or shared with third parties.
• You can unsubscribe at any time by replying STOP, or contact us for assistance.

For support or questions regarding SMS messages:
📞 619-837-3850
📧 angie@rescuememanagement.com

We may update this Privacy Policy periodically. All updates will be posted on our website or portal, and major changes will be communicated through appropriate channels.

You will receive promotional and account-related SMS messages.

If you have any questions about this Privacy Policy or your communication preferences, please reach out to us:

RM Management
📞 619-837-3850
📧 info@rescuememanagement.com

You will receive promotional and account-related SMS messages.