At RM Management, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy outlines the types of data we collect, how we use and protect your information, and your rights regarding communication preferences.

We may collect and store the following types of information from homeowners, tenants, and website users:

• Contact information (such as name, address, phone number, and email)
• Homeowner or tenant association-related data
• Communication preferences, including text messaging opt-in status
• SMS registration data (if you opt in to receive text communications)

Your information is used only for purposes related to providing and maintaining our services, including but not limited to:

• HOA/community management and communication
• Account updates and maintenance notifications
• Emergency alerts or time-sensitive updates
• Customer service and support

We do not use your information for any marketing purposes.

By providing your mobile number, you are opting in to receive important updates, alerts, and communications via SMS from RM Management. Message and data rates may apply depending on your mobile plan.

You may opt in by responding to prompts using keywords such as:

• START
• YES
• SUBSCRIBE

You may opt out of receiving SMS communications at any time by replying:

• STOP – to unsubscribe from all messages
• HELP – to receive assistance or contact information

Once you opt out, you will no longer receive text message notifications unless you re-subscribe by sending one of the opt-in keywords above.

• We collect personal information, including phone numbers and SMS registration data, solely to provide services and communicate with you.
• We do not share your information with third parties, except:
  
  • When required by law
  • With your explicit consent
  • With trusted vendors under strict confidentiality agreements to support association operations

We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.

• We do not transfer consumer data to any external organizations under any circumstances.
• Your data is only used to provide our services and will not be shared beyond these purposes.
• We have strict policies and robust security measures to prevent unauthorized access, disclosure, or sharing of user data.

We implement appropriate physical, electronic, and managerial measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes:

• Secure data storage
• Access control policies
• Encryption where applicable
• Routine data security audits

You have the right to control your communication preferences:

• You may opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE to any message.
• For help, reply with HELP.
• Message frequency will vary based on association activity expect to receive messages as needed for important updates and alerts.

Once unsubscribed, you will no longer receive SMS messages unless you re-subscribe.

This Privacy Policy may be updated from time to time. Any changes will be communicated through appropriate channels and posted on our website or resident portal. 

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from RM, from 619-837-3850 regarding account notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 619-837-3850 or angie@rescuememanagement.com. Mobile opt-in information is never shared with third parties.

If you have any questions about this Privacy Policy or your communication preferences, please contact us:

RM Management
📞 619-837-3850
📧 info@rescuememanagement.com